Dealing with Pushback from Clients & Being Direct

Corie Dawson 00:01
You need to stop them in their tracks right there. This is making sense it is. So when I say, the biggest

00:13
misconceptions or

00:14
referrals,

00:15
they always think that they call you right away. But they

Corie Dawson 00:19
are sloppy. So I need you guys to really sharpen up and write their words. I’m saying this, like, Don’t do your way, the way you talk is too sloppy. Right? This is not talking to me. It’s this like literally, like, the sharper you become. In terms of how you talk, the quicker this will happen. Right. And the problem is why it takes us so long to close the deal down, he’s not trustworthy. Because they have to decipher what the fact that he decided. So for me, personally, I just say, look, you’ve got about 2020 years. You know, they may have a plan here. Right? They have a plan. Is that a way of saying, like, this Americans who go on cockiness? I mean upon, right? It’s like a magic trick. Right? It gives the illusion of Lofa. Like, he knows my business more than I do. And it does. I don’t remember finally getting some referrals and much visibility for referrals. So right, yeah, absolutely. Well, the biggest risk center we deal with is people like you, right, that have a great business. And the opportunity is very simple as your website is not performing where it needs to be. Because there are people out there that didn’t contact you. Now I need you to think about this, right? I know that people are contacting you, but there’s, you’re leaving food on the table, you’re leaving money on the table, on top of the food, and I put money on the table, you leave money on the table, I’ll explain to you right now with the website. And you say to me, this great company, and honestly great company. And now I understand I’m gonna literally finish offensive here, but I don’t see Bread Company. Your website is not representing a brand. It’s kind of like, you know, a cheap suit. Now. Sure, you’d have spent this money and you’re very successful. Just having just one t shirt worth

02:05
205 is not

Corie Dawson 02:07
worth a gamble in life for the sake of like, living by charging 20 grand fix on the website, you know, and have like, how many referrals do you get a week, or month? A year? Or two, three months? Right. Now, just to mention, if I’ve got one, just one, just one referral, because let’s just say that have five people and I think way more than that, go the website and I’m just like, disenchanted. They’re looking website go? Look, I’m not the thing is, for me.

Alfie 02:35
That’s literally what happened on that the research caller told them to get 120 people and they said only get two to three calls a month. And that’s how we got to website work. So yeah, 100% Right. So

Corie Dawson 02:44
that’s what you can do is you just need to you need to open up the padlock, you never ends this. This is really all of this, okay, that you know, their business, you know, they get referrals, right? Because the minute they use it, the minute that you start talking about Web, they think it’s additional work that at like some fucking magical tooth fairies gonna fucking produce actually, it’s the same fucking people that aren’t calling. There’s people out there, they’re getting refriger business that don’t want to speak to you. Because they’re not really fighting you. Do you get what I’m saying? So that’s what you need to explain very clear to the client. So look, I’m not trying to be offensive here. But in my job is to understand that you’re you’re late cycle. I’m only talking specialist. Now it’s very simple. The referral comes through, there’s two options available to that person, what does that call you to as they jump on the website and suss you out. Now, you cannot sit there and told me that every single person is calling you to the bat, especially about seeking $200,000 You cannot tell me that. See how brutal I am in my language. Right. So I come in super soft and cautious, then we have a guest get referred blah, blah, and then I just start fucking jamming on the brakes now. And like, you cannot tell me that every single person is literally calling you up out of the blue. In fact, to be honest with you, I think most jumped your website. And it would have been rude. Please like to be bossed this. But I think, you know, based on what I can see, I don’t think most of the people that be referred to you will be overly excited about dealing with a company purely based on website. So they might put a call in they might not. And that’s the problem I fix is we turn white knots into contact. That’s all we do. There’s no magic. There’s nothing special. And then in terms of risk, you’re risking to go watch that Job’s worth

04:51
200 500 grand so

Corie Dawson 04:52
you know for the sake of this call it was it before 20 grand but I can’t see is costing you more than two and a half $1,000 Right. So as your target price is $2,000 good to mouth. So by the time it does that 22 and a half 1700 plus years TV is such a volatile time we finish it and it goes live you’re fighting with the next thing which is increasing traffic but right now I think a lot of low hanging fruit you’ve got a lot of money left on the table and it’s a very cheap fix it’s a no brainer whether you use us or someone else do me a favor and please fix that website preferably us I really want to fix this week because I think this is a great opportunity for us to prove to you how great we are but that’s your decision but you need to get someone to fix it whether it’s in house our house whatever just get someone to fix it because I strongly believe you are losing work

Corie Dawson 06:02
So fair enough

Corie Dawson 06:08
so it just had an interest What do you think?

Alfie 06:11
I definitely want to do it I think it’s gonna be great essentially the business I just need to chat to Matt. But look people are

Corie Dawson 06:20
looking at a torrent site

06:22
during a period no.

Corie Dawson 06:25
Either it was it.

Alfie 06:26
I definitely want to do it. I think it’s a great idea. I just need to go and chat to Matt. He was meant to be here today. Unfortunately couldn’t but he normally goes off of what I say so fantastic.

06:34
How long did you need

06:38
for my dad?

Corie Dawson 06:39
He’s very intelligent. You don’t ask questions. That’s probably became your two week all of you to fuck a week. Your bunch of pussies I’m sorry. to weaken hearing told you what do you say? What do you say is your coverage map?

06:53
Yes, the chapter map says keen to use this chart.

06:57
So you just say no worries.

Corie Dawson 06:59
I get the say when it’s been the map or I see the internal preview and you speak to Matt about this that I

Alfie 07:12
definitely want to do it. I just need to chat tonight. He was meant to be here today.

Corie Dawson 07:15
What do you say quit? It is just a matter no. What do you say? It is the gentleman now you’re not listening? You need to listen you guys don’t fucking listen and it’s gonna cost you to do some reading again.

07:26
I definitely want to do it. I just need to chat some

Corie Dawson 07:29
bodyside he definitely wants to do right when someone says I definitely want to do what’s that fucking mean? Right so why ask him and it’s it made the time on all of that has to be why you don’t therefore he can’t pull the trigger. Now because we have a policy that is why you’re doing that because you are scared of asking the question. You will see our handler so

Alfie 07:53
I definitely want to do I just need to shut him out he’s meant to be here today but

Corie Dawson 07:56
if he could make it yet no stress just add interest is Matt come into that.

08:00
He will be our excellent today’s winner

Corie Dawson 08:08
I’ll get the proposal out to sign having to have a chat to get us on and off and it’ll start on Monday. So I’ll speak to you later on tonight was just way too way too. Sounds good. Can I use fucking mouth he definitely wants to do it. So track him. When I tracked him

08:28
with the Senate it was that night wrong

Corie Dawson 08:30
not listening. Because don’t listen, because it’s not wrong. You’re gonna see this footage and you’ll you’ll understand you don’t listen you actually literally listen. Closing up on Monday now.

Alfie 08:47
You said you’re calling later today once you spell that

Corie Dawson 08:50
I suppose Matt coming that’s the trap your input Yeah, I

08:59
understand what you’re doing now that night but

Corie Dawson 09:01
you need to listen to unfold. Yeah, I

Alfie 09:03
definitely want to do it. I just need to chat with Matt who is meant to come in today can make it when someone

Corie Dawson 09:07
says I definitely want to do it right I listen to the next part the excuse which is just repeats off so they can listen to this they’re still missing it just do another thing I need you to listen okay really fucking listen don’t glaze over your glazing over boys, your glazing and that’s the difference between sunlight conceal as I can’t I’m so fucking in tune to every bit of biomass that’s what’s needed not to tap because I’m so fucking wired. Okay the on your fucking minds, you kind of have just found like, Dude, I can tell you guys a glazing. You know, glazing is not fully locked in. You’re not fully locked in. You’re not listening to what are you saying? Okay.

Alfie 09:47
I definitely want to do it. I just need to speak with Matt. He wasn’t here today was meant to be.

Corie Dawson 09:52
Right. So he said definitely do. Correct. Correct. And who’s the planning director? Yeah. Just that interest Matt coming to like he is upset bank forgot him. Yeah. Chin. Sweet. He said definitely. And I’ll even say like, you know, like you see different ones. So it’s coming today. So I have a chat with him today. Obviously the proposal through a mock up call I sent the proposal through percent interest what times Matt coming to hoping in the next hour or so Yeah, beautiful obviously the price is really I’ll give you a call back within a day and get this thing wrapped up here. And we’ll I’ll actually tentatively scheduled in because like we have plastic at the moment. So I’m gonna get this done the book the invoice. So I’m looking at probably later this week, I’ll get your approval.

10:37
Yeah, that’s your work. Yeah.

Corie Dawson 10:39
I know. It’s asked me to later on. I’ll probably give you a call round about five. And I might just call he wants to send the proposal through

10:48
as well. Okay, that’s fine.

Corie Dawson 10:51
That traps it taken right now. He’s got nowhere to go. He needs a call here. You know, she got to speak to Matt. He knows that you’ve got a tentative book in there. He said definitely. Go ahead. So what’s the Batmobile?

11:06
Oh, the whole backs not always line which is Harley? Yeah.

Corie Dawson 11:08
So at that point, right. This will happen. Right? If you track him, right handled backtracking, right. So the backtracking will be something along the lines of like so let’s say masquerade or time is coming in by now. Around the outro beautiful I’ll get pros bla bla bla bla bla, right. And then now the backtracking will sound like what do you think I’m saying like it

Alfie 11:25
typically what I’ve done I fail to speak to him straight away. He might get a meeting. I’m not sure there’s movement. So once he’s in on MacBook, the person who actually met with might be in a meeting. They’ve got heaps, so it’s nice to identify, actually catch him. Stuff like that.

Corie Dawson 11:38
Yeah, no stress. Right, then I’ll backtrack and say, look, what you said to me. Definitely not. Is that correct? That is correct. I’m going to confirm that point again. And I set a new trap. Right? I’m still gonna get a prostitute. I’m not gonna pressure in like that, obviously. So what I’ll do tonight is Wednesday. I’ll give you a call on Friday. That gives you heaps of time to discuss it with him. The second trap what was that? I use? He’s time heaters time. Right. Is that going to give me enough time? It should be Yeah. Should do. Join me give me a call next week. Right join we can call the end of next week.

12:12
Now that let’s do this Friday traps

Corie Dawson 12:14
via set. Now unfortunately, that downside one fucking thing is serious. Right? So I’ll say I’ll take you out another week. Only to bring you back now because you won’t like that. You won’t like that. So practical pattern because you’ll be like why is he fucking making a whole week for like it’s not even taking seriously now. But then you’ll bring them back to say now that should be fine. But when somebody is when should tweet language that’s linear time that your KB is chunks the ways to weasel fuckin clause. Right? So weasel color. So you want to block all your weasel causes? And you want to be very sensitive to the weak language. You know, I made the should write strong language Big Shot. Right? Definitely interested? Right. Okay, sweet blinders on, Matt. Go, no, no worries. You don’t want me asking? It’s gonna be available to discuss with Matt. He’ll say yes or no. He says no, then reposition yourself to set another trap. Either way, you need to set a trap, right? And the trap needs to be set before the animal walks past that. You can’t set the trap on the day. And like, you understand why there has to be a distance. Yeah. So you’re better off pushing the crap out further. Like anything is going to close on a Wednesday. Put the tracking on the Friday. Give you some clearance. Yeah. Yeah, I don’t put the fucking thing on the Wednesday for the Wednesday because then if you have to set the trap more than once well guess what? The animals woken up? It’s like fuck I’m getting trapped here. Like what’s going on? as well? Firstly, I’ll go like you know got heaps of time and use those with heaps of time. Tonight is Wednesday. You got to Friday, the second heaps of time. And use those words. Does that give you heaps of time? Right. They’re gonna say yes or no. That hasn’t made me to that makes no sense. Because he jumps in class and maybe it gives me heaps of time. It makes no sense. I’m gonna say this will not say no say okay. What if we then the following week? Next week? Right? If they say yes, they’re probably the same because they’re not interested in Yeah, right. Yeah. And he decided to handle maybe, you know, I was interested. I thought you so we’ll just leave it What are you contacting me? When you’re ready

14:42
you’re not gonna say that.

Alfie 14:44
Most of the time. If they’re not actually serious, I’ll jump at that. But yeah, he’s there get to you if they asked here. If so, backtrack a little bit again, no

Corie Dawson 14:51
matter what we call me up. That’s fine. You see, I’m just fearless guys. You want a decision? See? Because the Santa Fe because one way or another, the other group will not fucking buy it and feel weak, right, you’re gonna lose a lot of clients. Because I’ll capture every single buyer client, I have 100% straight away, if you are going to be buying, you’re gonna be buying from me and I’m going to trap you in there. Alright, and that’s how I look and I’ll just kind of do fucking down. I will hunt you down and I’ll set the trap. Okay, and if you don’t intend to, if you weren’t intending to buy from me, I will hunt you down and flush you out. So don’t fucking waste my time. Following up. I’m not afraid of the answer. That’s a problem. You boys are afraid of the fucking answer. That’s gonna be a no. I am excited to say no. There’s difference with your menu. Right? Don’t be a pussy. Yeah, so I mean by being a pussy, don’t be scared of the answer. The answer is gonna be the fucking answer. It taught me guess which we know, Don’t be a pussy and be scared that they’re gonna say no, you’re better off getting that note upfront without wasting time. So you can focus your energy around spending hours on hours on the people that are potentially gonna say yes. Right. Does that make sense? Yeah, absolutely. Right. So this one is doing just Sharpshooter. And yet, you know what? You can get some people there, they’re gonna get pissed off at you. They’re gonna say, you know, I appreciate the impression and you just say that look, I’m not pressuring you. At all. I’m just trying to find out when you’re in contact. If you don’t want any contact with it sounds like this. I’m happy not to contact you as well. Right? So look, let’s take a break. You figure out what you want to do. And I will not all contact you. See, that’s how I sell. Except person was never going to fucking buy from you anyway, so you can afford to be rude can’t be they’re gonna be rude to you. Don’t you’re not probably shit. Okay? You’re a professional. You understand? You’re a professional. What are you a professional? Right? So act like one. So all you’re saying is I’ve spent time with you. I’m not wasting my time. Ringing you up. So you can fucking make excuses, right? You said to me, you need to speak to someone. Granted, speak to them. I’ve given you heaps of time. It takes two fucking days. Two days is plenty of time to speak to them. I mean, if I want to speak to someone, I want to speak to you. Two seconds. So don’t fucking tell me there’s not enough fucking time and bamboozled me bullshit. It’s a basic decision. You’re a multi million dollar fucking business. And we’re asking for $2,000 Fix out your fucking website. It’s a yes or no fucking answer. I’m sorry. I mean, faculty do I put $1,500 on a fucking job day on one and 1000 $2,000 on the on the crown and last. Right? They’re not big decisions. If you’re a fucking idiot. If you’re, you know, that’s one of the best saying that hey, if you’re a fucking pretender, I’m gonna flush you out. I’m gonna flush you out. Like I fucking hate contenders. I hate contenders in sport. hypertens is a business especially I fucking hate pretenders. Right and so trying to flush it out. Alright, so you’re gonna have to flush out what potential Yeah, and don’t be scared and pretend isn’t gonna get there. They’re gonna get butthurt Okay, they’re gonna get they’re gonna hit effect and they’re gonna they’re gonna try be aggressive towards you. And, you know, CDs, right? We’ve got to pretend to hear and then Britain. Don’t pressure me. Okay. I’m not pressuring you. What I’m sorry for upsetting you. I’m strike ask you for a date to call you back because it sounds like you’re interested. But maybe we’ve got this wrong and you’re not interested. And that’s fine. Calm the fuck down. It’s not my fault that your pussy and your bottle up now. And you didn’t you weren’t straightforward with me. I’m just doing my job. You had a meeting? You said you’re interested. You said you want to go out and I’m just trying to figure out what you want to go ahead. If you want to get back to me. Go for it if you’re generally interested. Very simple. Just saying not interested. Right. And that’s a lot of us can’t. Because that’s what pretenders want to do. pretenders want to just stringing you along. Like a transaction should happen, right? Literally within three working days. Or on the date if you handle it correctly, but the problem is you guys aren’t handling correctly, to be trained correctly. So you need to fluff around for a while before you start dealing. The client the way I deal with them. Okay, I’m a fucking surgeon. Right? I’m a surgeon and the butcher, which was what you guys are at the surgeon both cut meat. But one cuts it not so good. And it gets eaten and the other one is surgery just to find out the scalpel on a tee insurgents. Now, when you go in you do business and get out. Okay? Yeah. See, that’s how that’s how to treat a treat like surgery. Right? I mean, the meeting I’m just pulling focus on listening to everything, right? I’m getting dates, everything all on our tracks already. Okay, and we’ll put you on the deal. Okay. we go. But I Hamish is so lovely. You know, I mean that if I’m hearing that I’m verifying pretender, they just fucking soften the blow. Just give me a call back in six months. What do you say to people like that?

Alfie 20:19
I know what I get a proposal, unless you have some really crazy circumstance, but

Corie Dawson 20:23
say you save them for awhile, it’s no, it’s not the right time for you. So as an employee, several projects, things are gonna change. And you’re ready, please give me a call back. Unless you really want me to contact you. Right, I’ll contact you. But if you don’t really want me to contact you, that’s fine as well. See how I made a very gentle, I give them a nice soft out. Because you want to kick them out of your life. It’s like the girlfriend that you didn’t really want it, you know, you sort of just didn’t see it any going anyway. You want to let them down gently. Right? You’re not listening, lingering on any longer that has you need to be like a surgeon. Right? So I hope that gives you some information to take the picture that came in, and you will you’ll get people that will run up over this promise you. You know, and they actually roll it up because you’ve trapped them. And the key key thing is is just actually become the last one coming from if you didn’t want to come on board. That’s totally fine. I’m not pressuring you. You said to me that you want to go ahead. You said to me that you’re interested. I’m trying to subsidize. But maybe you’re not interested, interested. And that’s why I’ve said so how’s this sound? I want to contact you because obviously you’re upset. I’m not upset. Don’t say I’m upset. Okay? Why don’t we contact you. And I wish you well on your journey. That’s it. I promise you when that happens when they’re up. Just know that you’ve done the right thing. You’ve got yourself a hardcore protector, because people don’t like getting caught up and the best way that people can deflect is by anger getting angry. That’s the number one thing that people do when they when they’re getting caught out or something is they’ll get angry, angry that I got caught anger there was no way to hide. And that’s your job. Your job is to flush them out. Flush your pretenders out so you know what you’re dealing with. Make sense?